Hi evryone,
I am starting to use the Modeler once again, i did try to lunch it with no success at ll, the same DUO dongle is used to launch EIAS and it does launch correctly, donot know why the EIM5 doesnt, anybody?

One of the reasons I have EIAS and Modeler on my laptop instead of my desktop is that the desktop uses an onboard graphics chip (bad AGP slot). The S3 Virge chip doesn’t support things that Modeler needs. It would either give and error message and drop out, or just hang the computer. Animator worked just fine. Modeler works great on my laptop with its Nvidia Go 7600.

Ross

OK THIS IS NOT FUNNY ANYMORE , i want to do some work with EIM and i launch it but it comes up with the reset key dialogue box, this is annoying . And it did launch before with the same dongle please i have contacted matt but nothing.

May i add that i did a complete reinstalled and nothing seems to work the dialogue of RETRY ABORT RESET ADB keeps coming up. I need a way to key in my EIM code..

Try reinstalling the dongle software. It’s on the cd and in the 7.01 updated download I believe. I had the same problem, forgot that I had reinstalled the system. -Derryl

Yeah i did that but it seems that the dongle is not responding properly. But i try it again man , until Tesla finally comes out.
THankks for caring,Edgard

what operating system are you on Ed?

Hi , I am on OSX 10.4.11(EIM5)(MacTel) EIAS launches perfectly but the modeler asks me for the dongle key it doesnt seem to locate it, i can do the work with other tools but I missed creating planes and using the knives to cut geometry as i pleased.

Could it be a Preferences file issue? Have you tried deleting EIM’s?

This is a bit of extra voodoo, but… Could you try creating a new User Account on your Mac (you can delete it later), reinstall EIM and the dongle software and see if it works there? If it does, then you would know there is something in your usual User Account’s Library that is interfering somehow with then, and you could do a recursive “put aside half the things in the Library folders” until it works , narrowing things down to the real culprit.

My old EIM and Duo Dongle work fine on my Mac Pro (with Leopard), so yours ought to, too. Unless there was something specific to that OS X version…

Juanxer - 31 January 2009 07:40 AM

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My old EIM and Duo Dongle work fine on my Mac Pro (with Leopard), so yours ought to, too. Unless there was something specific to that OS X version…

I have Modeler 5.0.2 running on a G4 Power Mac and OS X 10.4.11, with a purple Duo dongle - all works fine here. I have tried plugging the dongle into my keyboard, my monitor and a powered USB hub - all ok.

Sorry if this doesn’t help.

Thnalnks for the concern,i did stop trying to make it work, one month ago it did launch properly with no bugs now is being stupid on me, is nobodies folder but that proves my point on the dongle being of no use in the future.

This just started happening to me.  EIAS launches just fine (I have 6.x - 8.x on this machine) but EIM will not.  Two days ago EIM launched just fine.  I’ve done nothing in the way of new installations or other ‘system’ maintenance, so I’m not sure why it’s not working now.  It’s not like I switched computers or reinstalled or even moved anything.  Working two days ago, and yesterday when I try to launch EIM I get this error:

“No hardware key could be located on the ADB chain.  Click the Reset ADB button to try resetting the ADB bus. Warning: This could crash some computers. To quit, click the Abort button.”

Try installing it onto another computer, than send by email the key that it will generate and place it into your resources folder.It usually starts with EIModelerKeyXXXXX(your old dongle number without the letter).
It worked for me these way.Hope you get solved it.
Edgard

Edgard

Thanks for the help.  I tried the suggestion, but it didn’t work.

I forgot just how old Modeler is.  I had to go through all my EIAS discs all the way back to version 5.0 (Universe) before I found the installer for it.  How time flies.

Anyway…

I installed a fresh copy of Universe 5.0 on my MacBook Pro (latest version of Leopard; Intel processor) and it worked just fine.  I copied the entire Universe directory to my main working Mac (Mac Pro 8-Cor; latest version of Leopard; Intel processors) and had the same issue—Modeler simply will not start.  I keep getting the ADB chain warning.

I’m not sure why it would work on one machine, but not the other—considering both are Intel machines and both are running the same version of Mac OS X Leopard.

So, I’m guessing that there is nothing wrong with Modeler or the key, or even the dongle for that matter (since all my other EIAS applications run perfectly fine on both machines)… it must have something to do with a permissions file somewhere, or some permission, or something. 

I booted from a different drive and put my main drive through several rounds of repairing permissions as well as repairing disk.  But when I booted back up with my regular boot disk and opened Modeler… it still wouldn’t open. 

Again… all my other EIAS applications work just fine and don’t give me the “No hardware key could be located on the ADB chain” error.

You wouldn’t happen to know of any preference file, or something, that I could trash or rebuild, do you?

David,

You are on the right track.  I had this happen to me years ago and I called Matt Hoffman and he helped me fix it.  As I recall, and my memory isn’t perfect, there is a file in one of those folders in the Universe 5 folder that you have to get rid of and then Modeler will generate a new one.  I think it is Universe 5/ Resources/ EIModelerKeyXXXX.  But just put it on the desktop, don’t throw it away until you are sure that is what you need to trash.

I hope this helps, it would be the first time in all these years that I knew the answer to something.

Good Luck!

Steve

Your suggestion was certainly a big help. It pointed me in the right direction…

As it turns out, someone came in over the weekend and installed some tracking software on my machine (which is strictly supposed to be an EIAS box).  That other software also has an EVE3 dongle (looks just like our EIAS duo dongle).  They tried to uninstall the software when they were done, but either didn’t do a good job or it corrupted something along the way.

Once I knew what had happened I looked for all the Sentinal (?) files in the System/Library areas of the computer—deleted them and then reinstalled EIAS 8.0 (as well as Universe 5.0 for the Modeler application) as well as re-installing the dongle sofware.  I then entered the “unlock codes” and both EIAS and Modeler now run fine once again.

I kept a ‘clean’ copy of the EI Resources and Resources folders (which contain the file you referenced) as a backup in case this kind of craziness happens again.

Thanks for the suggestion… it did help.

And Edgard—thanks to you as well.  Your comments about “other software” also helped to get me to think in the direction that eventually produced a good resolution.